Lexconnect

Lex

• Text or Conversational inferfaces. What powers Alexa
• Automatic Speech Recognition i.e. Speech to Text & Natural Language Understanding. This helps understand intent & intent chaining
• Application areas - Chatbots, voice bots
• Lex integrates with Lambda to fullfill intent
• Slots are parameters provided along with intent

Connect

• Contact center as a service
• Omnichannel system that handles voice & chat both incoming & outgoing
• It integrates with PSTN networks for traditional voice
• Agent can connect from anywhere on internet